SilvergridAI

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High-impact use cases

Start with 1–2 workflows for a paid pilot; expand as the org knowledge graph compounds.

Sales & Customer Success – renewal orchestration

Use Case 1

Trigger

Risk signal (usage drop, ticket surge)

Network

Account IBA → CS IBA (CLB handoff) → Sales IBA (MPC to set priorities)

Outcome

Coordinated outreach, next-steps logged, playbook updated in the org knowledge graph

KPI Lift

Faster time-to-first-touch

Higher renewal rate

Cleaner handoffs

Ops & Incident response – cross-team escalations

Use Case 2

Trigger

Critical ticket or SLA breach

Network

Support IBA delegates to Ops IBA, pulls vendor context, briefs stakeholders

Outcome

Single thread across email/chat/tickets; post-mortem auto-drafted; graph learns new runbook steps

KPI Lift

Mean time to acknowledge/resolve ↓

Fewer ping-pong loops

PMO / Product – decision memos that stick

Use Case 3

Trigger

Feature/priority conflict

Network

PM IBA gathers inputs from Eng/Design/CS IBAs, runs MPC for fair decision, drafts memo

Outcome

Sources, trade-offs, and decision logged; reusable rationale in the graph

KPI Lift

Decision latency ↓

Duplicative debates ↓

Vendor & Finance ops – closed loops

Use Case 4

Trigger

Invoice mismatch or delivery slip

Network

Finance IBA syncs with Vendor IBA, chases docs, updates ERP and stakeholders

Outcome

Reconciliation completed; exceptions tagged in graph for future auto-handling

KPI Lift

Cycle time ↓

Exception repeat rate ↓

HR / Talent – fast onboarding

Use Case 5

Trigger

New hire

Network

HR IBA coordinates with IT/Manager IBAs; creates checklists, schedules intros, sets access via DAT

Outcome

Day-1 ready; onboarding steps recorded to the graph for continuous improvement

KPI Lift

Time-to-productivity ↓

Onboarding variance ↓

Start with one workflow

Pick a high-leverage process and prove the value in 4–12 weeks